How can we help?

Frequently Asked Questions


What currency is your store in?

All items in our store are listed in Australian Dollars ($AUD). 

What are your payment options?

We accept payments through AfterPay, Zip, Paypal and also Debit/Credit card payments through a secure payment processing platform. 

Afterpay is a way that you can order your new goodies without having to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 8 weeks. Further information available here.

Zip is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instalments. 

Can I make changes to my order (after it has been confirmed?)

We aim to dispatch your order as soon as possible (within 2 business day). However, if you change your mind with your order, please email us at your earliest opportunity (reply to the order confirmation email you will receive). 

We can not guarantee that your order can definitely be changed. However, if we do receive your request before we dispatch your order, we will do our best to make the change. We will let you know via email if your change request has taken place.

How do I use a discount code?

Discount codes are applied at the checkout page and entered into the 'discount code' section. Discount codes are not valid with any other offer, and must be used at the time of checkout. 

We are not able to make any price changes once your order has been processed. We have the right to cancel your order if we believe you have fraudulently applied a discount code which was not provided to you.

Does the price include GST?

GST (Goods & Service Tax) is applied to all Australian orders. And in some cases, mobile phone cases are tax deductabe (but please check with your accountant).

You'll receive a tax invoice via email once you've made your purchase.  

What's the difference between iPhone 12/12 Pro and SE/8/7?

iPhone 12 and 12 Pro are different Apple releases - however they are exactly the same device size, and use the same size mobile phone case. This is why we have grouped them in the same category on our website. 

The same applies to with SE/8/7.

Custom Cases

What devices are available in the personalised custom name cases?

All styles are available for the latest Apple iPhone and Samsung Galaxy devices.

You can view our range of personalised custom name cases available here.

When can I expect to receive my custom case?

Handling times for our custom cases can take up to 7 business days, due to the design, printing and quality assurance process.

If you purchase other items with a custom case, they will be sent out all together with your custom case.

Can I review my custom case design before it is printed?

You will design your case yourself in our customisation tool. We will print the case using your own design. We will not check the design again with you after checkout.

What can I get printed on my custom phone case?

Our custom personalised name collection allows you to add your own words, images, name or initials, on your choice of available case designs to make it your own. 

Simply just enter your personal text in the allocated section of the product page.

Can I exchange my custom case once I have received it?

No, we are unable to accept returns on custom cases as they have been already customised to your own design & we are unable to resell these.


What postage carrier do you use?

All of our items are shipped through Australia Post. All items are sent by regular shipping (with tracking), unless you select the express shipping option at checkout.

When will my order be dispatched?

Your item/s will be dispatched within 2-3 business days, after your order has been confirmed.

We only dispatch on business days (Monday-Friday excluding Public Holidays). If you have purchased a custom case, handling times for the custom prints can take up to 7 business days, due to the design, printing and quality assurance process.

Do you ship outside of Australia?

Yes, we ship worldwide! All items are sent from Queensland, Australia through Australia Post. 

International shipping is a flat rate of $15.

What are your delivery options?

We have two shipping options available for all orders posted within Australia (both include tracking); 

-Regular post, with estimated delivery times between 5-7 business days.

-Express post, with estimated delivery times between 1-3 business days. 

For orders posted outside Australia, all items are sent by regular post via Airmail - Estimated delivery time is 10-18 business days, no tracking provided.

Once your order has been dispatched, you will receive an email confirmation with your tracking information (if applicable). 

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number number details.

Returns & Exchanges

Can I return my item if I change my mind?

We want you to be completely satisfied with your purchase, so if you change your mind for any reason, we accept returns within 60 days from the date your order was delivered (excluding sale items). Please visit our returns centre page here.  Please note: custom case orders are final sale and can not be returned.

Refer to our returns policy for more information here.

Can I return an item purchased on sale?

Any purchases that are sale items are final, and not available to be returned, exchanged or refunded (unless they are faulty).

I've ordered the wrong size. Can I exchange it?

If you've accidentally ordered the wrong size, we can definitely exchange it for the correct size that you need; as long as we have that style/size available in stock. Please visit our returns centre page here to arrange an exchange.

Please note: custom monogram designs are unable to be exchanged or refunded.

I've received the wrong size or a faulty item, what can I do?

We inspect all our items before they are shipped to ensure they are of top standard. If you do receive a faulty item or incorrect size, we are more than happy to either replace or refund the item. Please contact us  via our returns centre page here so we can get this resolved as quickly as possible for you. 


How do I create an account with Minca Cases?

You can create an account by selecting the 'join' option in the top right hand side of our website or when you make a purchase. You can register here.

I forgot my password, how can I reset it?

If you have forgotten your password, don't worry its easy to reset. Simply click on the 'forgotten your password' link under the account login page here. Enter your email and you will receive an email link to choose a new password.

How can I unsubscribe from emails?

You can unsubscribe from emails you receive from Minca Cases at any time. Simply click the 'unsubscribe' link at the bottom of any of our email and follow the links. 

Can I update my personal details on my account?

Yes, you can update you name, address, contact number and email address through your account. Click here to login.


Where are you located?

We are located on the Gold Coast. All of our items are shipped from our warehouse based in Currumbin Waters, Queensland, Australia.

Do you allow local pick-up?

Unfortunately we don't allow local pick up. We are 100% e-commerce, and all orders will be dispatched with tracking.

Get in touch

Have questions about your order, or a general enquiry?