Help Centre

Orders & Payments

What currency is your store in?

What are your payment options?

Can I make changes to my order after it has been confirmed?

How do I use a discount code?

Does the price include GST?

What's the difference between 12/12 Pro, X/XS and SE/8/7?

Custom Cases

What devices are available in the personalised custom name cases?

When can I expect to receive my custom case?

Can I review my custom case design before it is printed?

What can I get printed on my custom phone case?

Can I exchange my custom case once I have received it?


What postage carrier do you use?

When will my order be dispatched?

Do you ship outside of Australia?

What are your delivery options?

How can I track my order?

Returns & Exchanges

Can I return my item if I change my mind?

Can I return an item purchased on sale?

I've ordered the wrong size. Can I exchange it?

I've received the wrong size or a faulty item, what can I do?


How do I create an account with Minca Cases?

I forgot my password, how can I reset it?

How can I unsubscribe from emails?

Can I update my personal details on my account?


Where are you located?