We accept payments through AfterPay, Zippay, Paypal and also Debit/Credit card payments through a secure payment processing platform.
Afterpay is a way that you can order your new goodies without having to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 8 weeks. Further information available here.
We aim to dispatch your order as soon as possible. However, if you have a change in mind with your order, please email us at your earliest opportunity (reply to the order confirmation email you will receive).
We can not guarantee that your order can definitely be changed. However, if we do receive your request before we send your order we will do our best to make the change. We will let you know via email if your change request has taken place.
Discount codes are applied at the checkout page and entered into the 'discount code section'. Discount codes are not valid with any other offer and must be used at the time of checkout. We are not able to make any prices chances once your order has been processed.
Most styles are available for Apple; iPhone 5, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max & iPhone XR, as well as Samsung Galaxy; S5, S6, S6 Edge, S7, S7 Edge, S8, S8 Plus, S9 & S9 Plus. You can view our range of personalised custom name cases available here.
Handling times for our custom cases can take up to 15 business days, due to the design, printing and quality assurance process. If you purchase other items with a custom case, they will be sent out all together with your custom case. If you wish to receive those items sooner, please leave a note at checkout - and we will dispatch your other items immediately at no additional cost. Alternatively if you have already placed your order please contact us at firstname.lastname@example.org.
Our custom personalised name collection allows you
to add your own name or initials, on your choice of available case designs
to make it your own. Simply just enter what you would like in the notes section
of the checkout page when placing your order.
Your item/s will be dispatched within 1 business day, after your order has been confirmed. If for any reason this duration is longer, we will contact you to advise of the delay. We only dispatch on business days (Monday-Friday). If you have purchased a custom case, handling times for the custom prints can take up to 15 business days, due to the design, printing and quality assurance process.
Yes, we ship worldwide! All items are sent from Queensland, Australia through Australia Post. Phone cases, iPad covers, keyboard skins, phone stands and screen protectors are sent for FREE WORLDWIDE by regular post for all orders over $40.
We have two shipping options available for all orders posted within Australia; regular post (no tracking provided), with estimated delivery times between 5-7 business days. Or express post (tracking provided), with estimated delivery times between 1-2 business days. For orders posted outside Australia, all items are sent by regular post via Airmail - Estimated delivery time is 10-18 business days, no tracking provided.
Once your order has been dispatched, you will receive an email confirmation with your tracking information (if applicable).
Once your order has been shipped, you will receive a confirmation email with your tracking number number details. All our orders are shipped via Australia Post, you can track your order via their website with your tracking number here.
We want you to be completely satisfied with your purchase, so if you change your mind for any reason we accept returns within 60 days from the date your order was delivered (excluding sale items). Please visit our returns centre page here.
Refer to our returns policy for more information here.
We inspect all our items before they are shipped to ensure they are of top standard. If you do receive a faulty item we would be more than happy to either replace or refund the item. Please contact us via our returns centre page hereso we can get this resolved as quickly as possible for you.
If you have forgotten your password, don't worry its easy to reset. Simply click on the 'forgotten your password' link under the account login page here. Enter your email and you will receive an email link to choose a new password.
Our cases are either hard PC, soft TPU plastic material or real wood made from touch rosewood. The title of each product states if the case is either hard or soft. In some cases, especially in our Luxury range, we have cases made from other material (aluminum, electroplating metal etc.). If the case is neither TPU or PC, the material will be identified in the item description. A description of our hard/soft case materials are below;
TPU (thermoplastic polyurethane) is a soft hybrid material, a mixture between hard plastic and soft silicone. It is out attracting lint. TPU is resistant to oil, grease and abrasion.
PC (polycarbonate) is a hard plastic. It is tough and durable, offering great protection for your smartphone. Polycarbonate cases are lightweight, while providing great strength against drops and other potential cell phone damage.