We accept payments through AfterPay, Zippay, Paypal and also Debit/Credit card payments through a secure payment processing platform.
Afterpay is a way that you can order your new goodies without having to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 8 weeks. Further information available here.
ZipPay is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instalments.
We aim to dispatch your order as soon as possible (within 1 business day). However, if you change your mind with your order, please email us at your earliest opportunity (reply to the order confirmation email you will receive).
We can not guarantee that your order can definitely be changed. However, if we do receive your request before we dispatch your order, we will do our best to make the change. We will let you know via email if your change request has taken place.
Handling times for our custom cases can take up to 15 business days, due to the design, printing and quality assurance process. If you purchase other items with a custom case, they will be sent out all together with your custom case. If you wish to receive those items sooner, please leave a note at checkout - and we will dispatch your other items immediately at no additional cost.
Alternatively if you have already placed your order please contact us at firstname.lastname@example.org.
Your item/s will be dispatched within 1 business day, after your order has been confirmed. If for any reason this duration is longer, we will contact you to advise of the delay. We only dispatch on business days (Monday-Friday). If you have purchased a custom case, handling times for the custom prints can take up to 15 business days, due to the design, printing and quality assurance process.
We have two shipping options available for all orders posted within Australia; regular post (no tracking provided), with estimated delivery times between 5-7 business days. Or express post (tracking provided), with estimated delivery times between 1-2 business days. For orders posted outside Australia, all items are sent by regular post via Airmail - Estimated delivery time is 10-18 business days, no tracking provided.
Once your order has been dispatched, you will receive an email confirmation with your tracking information (if applicable).
Once your order has been shipped, you will receive a confirmation email with your tracking number number details. All our orders are shipped via Australia Post, you can track your order via their website with your tracking number here.
We want you to be completely satisfied with your purchase, so if you change your mind for any reason we accept returns within 60 days from the date your order was delivered (excluding sale items). Please visit our returns centre page here.
Refer to our returns policy for more information here.
We inspect all our items before they are shipped to ensure they are of top standard. If you do receive a faulty item or incorrect size, we are more than happy to either replace or refund the item. Please contact us via our returns centre page hereso we can get this resolved as quickly as possible for you.
If you have forgotten your password, don't worry its easy to reset. Simply click on the 'forgotten your password' link under the account login page here. Enter your email and you will receive an email link to choose a new password.