Help Centre

Orders & Payments

What currency is your store in?

What are your payment options?

Can I make changes to my order after it has been confirmed?

How do I use a discount code?

Does the price include GST?

Custom Cases

What devices are available in the personalised custom name cases?

When can I expect to receive my custom case?

Can I review my custom case design before it is printed?

What can I get printed on my custom phone case?

Can I exchange my custom case once I have received it?

Shipping

What postage carrier do you use?

When will my order be dispatched?

Do you ship outside of australia?

What are your delivery options?

How can I track my order?

Returns & Exchanges

Can I return my item if I change my mind?

Can I return an item purchased on sale?

I've ordered the wrong size. Can I exchange it?

I've received a faulty item, what can I do?

Account

How do I create an account with Minca Cases?

I forgot my password, how can I reset it?

How can I unsubscribe from emails?

Can I update my personal details on my account?

General

Where are we located?

What are your cases made out of?

Are you interested in collaborating or promoting?

Do you have gift cards available?

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